Based on inputs from many knowledgable people and my experiences, i believe that the reasons for failed CM projects (or CM projects failing to meet expectations), as with any other software or technology projects can be broadly classified into four areas:
1. People
2. Process
3. Organization
4. Technology
I am trying to sort out the reasons into one of these categories and will post the final document somewhere. If you have any inputs based on your experiences with failed (and successful CM projects), just hit the comments link below or send me an email.
I could never get down to finishing this paper but just in case you are interested, here’s the draft.