CDP Scenario 8: Digital Advertising Support

This post first appeared on the RSG Blog. The eighth scenario or business use case for Customer Data Platform (CDP) technology is Digital Advertising Support. (The other scenarios are described here: Scenario 1, Scenario 2, Scenario 3. Scenario 4, Scenario 5, Scenario 6 and Scenario 7.) First-Party vs. Third-Party Data CDPs mostly target marketing (and … Continue reading CDP Scenario 8: Digital Advertising Support

CDP Scenario 6: Realtime Behavioral Analysis

This post first appeared on the RSG Blog. The sixth scenario or business use case for Customer Data Platform (CDP) technology is Realtime Behavioral Analysis. It encompasses a potentially tricky set of services and brings some important challenges around performance and security, so if this interests you, you'll want to investigate closely. (The previous CDP … Continue reading CDP Scenario 6: Realtime Behavioral Analysis

CDP Scenario 5: Omnichannel and Offline Aggregation

This post first appeared on the RSG Blog. The fifth scenario or business use case for Customer Data Platform (CDP) technology is "Omnichannel & Offline Aggregation." (The other four scenarios are described here: Scenario 1, Scenario 2, Scenario 3, Scenario 4.) Beyond Multi-Channel The ability to deliver content and services across multiple channels and devices … Continue reading CDP Scenario 5: Omnichannel and Offline Aggregation

CDP Scenario 4: Ecommerce Recommendations & Optimization

This post first appeared on the RSG Blog. The fourth scenario or business use case for Customer Data Platform (CDP) technology is Ecommerce Recommendations & Optimization. (The other three scenarios are described here: Scenario 1, Scenario 2, Scenario 3.) Similar But Different... In some respects, this scenario is similar to CDP Scenario 3: "Online Personalization … Continue reading CDP Scenario 4: Ecommerce Recommendations & Optimization

CDP Scenario 3: Online Personalization and Experience Optimization

This post first appeared on the RSG Blog. The third scenario or business use case for Customer Data Platform (CDP) technology is Online Personalization & Experience Optimization. (The first two scenarios are described here: Scenario 1, Scenario 2.) Personalization for Customer Experience (CX) If your enterprise seeks to optimize customer experience (CX), then segmentation and … Continue reading CDP Scenario 3: Online Personalization and Experience Optimization

AI Becoming a New Battleground for Oracle and Salesforce #CRM #AI #ML #chatbots

This post first appeared on the RSG Blog. Analytics, fueled with Artificial Intelligence and Machine Learning, has become an intense focus of among big software vendors. Although IBM, Amazon, Google, and Microsoft rightly see a lot of coverage here, there's an intriguing competition brewing on the CRM side between long-time competitors Oracle and Salesforce. Oracle Oracle … Continue reading AI Becoming a New Battleground for Oracle and Salesforce #CRM #AI #ML #chatbots

Oracle Addresses Analytics with Moat Acquisition #digital #adtech

This post first appeared on the RSG Blog. Oracle has announced its acquisition of Moat, an AdTech company that provides cloud-based digital measurement and analytics. For now, Moat will remain an independent platform and will be part of Oracle Data Cloud, Oracle’s Data as a Service offering for analytics. What does Moat do? Moat primarily … Continue reading Oracle Addresses Analytics with Moat Acquisition #digital #adtech

Overall ECM Maturity Still Remains Low #DigitalWorkplace #EntArch

This post first appeared on the RSG Blog. One of the findings of RSG's 2015 Enterprise Content Management survey was that ECM maturity levels across multiple dimensions was relatively low.  How much has changed since then?  Turns out, not much... Since 2015 we refined the model and created specialized tools for RSG subscribers to benchmark … Continue reading Overall ECM Maturity Still Remains Low #DigitalWorkplace #EntArch