The Real Story on MarTech: A holistic personalization technology strategy

In part one of this three-part series, I explained different options regarding where to seat functional personalization capabilities in your overal marketing technology stack. In this follow-up, I’ll explore different platform components required for building a holistic personalization technology strategy. The key premise is that omnichannel personalization requires several related capabilities across a… This post first appeared on … Read more The Real Story on MarTech: A holistic personalization technology strategy

The Real Story on MarTech: Where should personalization reside in your new stack?

A common question is: Where Should Personalization Reside in your MarTech stack? Should it be in your CMS/WCM so you can personalize content? Should it be a part of your marketing automation so you can send personalized communication? Or should it reside in Ecommerce systems, so you can generate personalized shopping recommendations? Or maybe everywhere? … Read more The Real Story on MarTech: Where should personalization reside in your new stack?

Bloomreach Acquires Exponea, Plus News about Treasure Data and NGDATA

Treasure Data released an interesting report, NGDATA announced a new partner program and  Bloomreach acquired Exponea. Lot’s happening but let’s start with the Treasure Data report first. New Trend?  A recent report by CDP vendor Treasure Data found out that 59% of respondents will invest in a new CDP in 2021. Of these, 33% will prefer an … Read more Bloomreach Acquires Exponea, Plus News about Treasure Data and NGDATA

Salesforce’s Loyalty Solution, Manthan-RichRelevance create Algonomy

Some interesting news this week. Salesforce has introduced a Loyalty Management offering as part of their “Marketing Cloud”. Customer 360 Audiences, their Customer Data Platform (CDP) is also a part of same Cloud. (The offering will be generally available later this year). Earlier, in 2020, MasterCard acquired SessionM (CDP + Loyalty) and Oracle acquired CrowdTwist … Read more Salesforce’s Loyalty Solution, Manthan-RichRelevance create Algonomy

Key Stages in Customer Data Lifecycle

Customer Data Platforms (CDPs) are a key component of MarTech stacks.  The CDP marketplace is evolving very rapidly and there are numerous CDP vendors across various industries. These include large enterprise software vendors such as Salesforce, Adobe, IBM and Microsoft as well as several niche CDP vendors such as Segment, Tealium, ActionIQ, Amperity, Lytics and Treasure Data. … Read more Key Stages in Customer Data Lifecycle

What’s The Perfect Definition Of A CDP? Or Should It Matter?

Customer Data Platform (CDP), as a marketing technology marketplace is seeing a lot of traction. And hype. CDP marketplace is very rapidly evolving and there are numerous CDP vendors. These include large enterprise software vendors such as IBM and Microsoft as well as several, niche CDP vendors such as ActionIQ, Tealium, Amperity and several others. Analysts, vendors … Read more What’s The Perfect Definition Of A CDP? Or Should It Matter?

Approaches for Implementing Personalization

Personalization is a key tool in Marketer’s toolkit, and therefore Personalization Engines are now key components of any MarTech Stack. To be honest, personalization isn’t new. But with evolving usage of Machine Learning (ML) techniques, there’s a renewed interest in implementing Personalization. Rules-based Personalization is giving way to Machine Learning-based techniques to personalise.  Rules-based Personalization … Read more Approaches for Implementing Personalization

20 Points to Consider While Evaluating Integration Capabilities of Your CDP and MarTech Vendors

When you build your MarTech stack, you will almost always need to integrate multiple products. Even if you buy a so-called suite or cloud, remember most of them really consist of multiple products (many of which come via acquisitions). Plus you will also need to integrate with other external applications. For example, a Customer Data … Read more 20 Points to Consider While Evaluating Integration Capabilities of Your CDP and MarTech Vendors

Cloud communications platform Twilio to Buy Customer Data Platform Vendor Segment

Cloud communications platform vendor Twilio is  set to acquire Customer Data Platform (CDP) vendor Segment in an all-stock deal for $3.2 billion. But you knew that already, since the news was all over the place.  They have listed three rationales: Provides a single view of a customer across channels for more effective engagement Forms foundational … Read more Cloud communications platform Twilio to Buy Customer Data Platform Vendor Segment

SAP To Acquire Engagement Provider Emarsys

SAP has announced it will acquire Customer Engagement Provider Emarsys. Recall that SAP announced their SaaS-based “Customer Data Cloud” (CDC) in 2019. The focus of that release was really on profile management (via their acquisition of Gigya) and associated aspects such as identity and consent management. Emarsys, on the other hand, has some strong personalization … Read more SAP To Acquire Engagement Provider Emarsys

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